How can we help you?

Step 1: Unbox your HiPi printer and place it on a stable, flat surface with at least 15cm clearance on all sides.

Step 2: Connect the power cable and press the power button. The LED will blink blue during startup.

Step 3: Download the HiPi driver from our website or use our web-based Print App — no installation required for basic printing.

Step 4: Connect via WiFi (press and hold the WiFi button for 3 seconds, then connect using your router's WPS or manual setup), or connect via USB cable.

Step 5: Open the Print App, select your printer from the list, and run a test print.

HiPi printers are compatible with:

• Windows: Windows 10 and Windows 11 (32-bit & 64-bit)
• macOS: Ventura, Sonoma, and Sequoia (10.15+)
• Linux: Ubuntu 20.04+, Debian 11+
• iOS: iOS 14+ via AirPrint or HiPi Print App
• Android: Android 10+ via Chrome browser or Mopria Print Service

Our web-based Print App works on any modern browser without installation — just visit the Print App page.

For most users, no driver is needed — use our web-based Print App which works directly in your browser.

For native OS integration, contact our support team at hi@hpsmartprinter.com and we'll send you the driver package for your operating system. Installation takes under 3 minutes and our team can assist via screen share if needed.

Standard Paper: Open the rear paper tray, fan a stack of up to 150 sheets, align to the right guide, and set the left guide to match paper width. The printer auto-detects paper size.

Heat Transfer Paper: Use the manual feed slot (single sheet at a time). Insert coated side face-down for heat transfer media. Set paper type to "Heat Transfer" in your print settings before printing.

Labels: Use the manual feed only. Ensure labels are fully attached to backing — partial peel can cause jams.

Try these steps in order:

1. Power: Confirm the printer is on (blue LED steady).
2. Connection: Check USB or WiFi is connected. Try turning off WiFi and reconnecting.
3. Queue: Open your system's print queue and cancel any stuck jobs.
4. Paper: Ensure paper is loaded correctly and the tray is fully closed.
5. Ink/Ribbon: Check ink or transfer ribbon levels in the printer display.
6. Restart: Power off the printer, wait 30 seconds, and power on again.

Still stuck? Contact us at hi@hpsmartprinter.com.

1. Turn off the printer and unplug from power.
2. Open the rear access panel by pressing the two grey release tabs simultaneously.
3. Gently pull any jammed paper straight back — never pull at an angle as this can tear paper and leave fragments.
4. Check the front output tray and manual feed slot for any remaining paper.
5. Close all panels, plug in, and power on. Run a test print.

Important: Never use sharp objects to remove paper. If you see torn fragments inside, contact support before operating.

Poor quality is usually caused by one of these:

• Low ink/ribbon: Check levels and replace if below 10%.
• Dirty print head: Run the "Clean Print Head" utility from your printer's onboard menu (Settings → Maintenance → Clean Head). Do this 1–3 times.
• Wrong paper type: Ensure your print settings match the media loaded.
• Temperature too low (heat transfer): Increase temperature by 5°C increments and test.
• Print resolution: Set resolution to "High" or "Best" in print settings for important documents.

Recommended settings by substrate:

• Cotton (100%): 180°C, medium pressure, 15–20 seconds
• Polyester: 160°C, light pressure, 10–12 seconds
• Cotton/Poly Blend: 170°C, medium pressure, 12–15 seconds
• Mug (ceramic): 190°C, medium pressure, 90–120 seconds
• Sublimation paper: 200°C, firm pressure, 40–60 seconds
• Dark garments (with white base): 165°C, light pressure, 10 sec (first layer), then 170°C, 12 sec (top layer)

Always do a test transfer on a scrap piece first when working with new materials.

Peeling is caused by insufficient bonding during the transfer. Check:

1. Temperature too low: Increase by 5–10°C.
2. Time too short: Extend dwell time by 3–5 seconds.
3. Pressure too light: Increase to medium-firm.
4. Moisture in fabric: Pre-press the garment for 3–5 seconds to remove moisture before applying transfer.
5. Wrong paper type: Ensure you're using HiPi-compatible heat transfer paper for the fabric type.

After washing, always turn garments inside out and wash at 30°C or below.

The pressure knob on the top-right of the press is marked 1 (light) to 8 (firm). As a starting guide:

• Light (1–3): Thin fabrics, single-layer transfers
• Medium (4–5): Standard cotton, most everyday transfers
• Firm (6–7): Thick substrates, rigid panels, multi-layer transfers
• Very firm (8): Rigid items only (tiles, wood, metal plates)

To set: Place substrate under the platen, lower the handle until it rests on the surface, then tighten the knob until you feel resistance. This is your baseline — fine-tune from there.

The HiPi Print App runs in your browser — no download required:

1. Upload: Click the upload area or drag and drop your file (JPG, PNG, PDF, etc.)
2. Select Template: Choose from A4 Portrait, A4 Landscape, Photo 6×4, Photo 5×7, Label, Business Card, Heat Transfer, or Square.
3. Adjust Settings: Set number of copies and choose colour or black & white.
4. Print: Click the blue Print button. Your browser's native print dialog will open.
5. Choose Printer: Select your HiPi printer from the list and confirm.

The HiPi Print App currently supports:

• Images: JPG/JPEG, PNG, GIF, WebP, BMP, TIFF, SVG
• Documents: PDF (via browser PDF viewer)

For best print quality, we recommend:
• Images at 300 DPI or higher
• PNG for graphics with transparency
• JPG for photographs
• Files under 50MB for optimal performance

No. The HiPi Print App processes all files entirely within your browser. Your files are never uploaded to our servers. When you close the browser tab, all data is immediately cleared.

This design ensures maximum privacy and complies with UK GDPR. See our Privacy Policy for full details.

Method 1 – WPS (fastest):
Press and hold the WiFi button on your printer for 3 seconds (LED flashes blue rapidly), then press the WPS button on your router within 2 minutes. The LED turns solid blue when connected.

Method 2 – Manual setup:
On the printer display, go to Settings → Network → WiFi Setup → Manual. Use the arrow keys to select your network name (SSID) and enter your password.

Troubleshooting: HiPi printers connect to 2.4GHz WiFi networks only. If your router is 5GHz, enable dual-band or create a 2.4GHz network.

Selected HiPi models support Bluetooth 5.0 printing. To pair:
1. Press and hold the Bluetooth button for 3 seconds on the printer.
2. On your device, go to Bluetooth settings and select "HiPi-[model]" from the list.
3. Confirm the 6-digit pairing code displayed on the printer screen.

Bluetooth printing range is up to 10 metres. For large files, USB or WiFi is recommended for faster transfer speeds.

We offer a 30-day return policy on all hardware. To request a refund:

1. Email hi@hpsmartprinter.com with your order number and reason for return.
2. Our team will respond within 24 hours with a return authorisation (RA) number.
3. Ship the item back in original packaging to: HiPi Technologies Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
4. Refund is processed to your original payment method within 5–7 business days of receiving the return.

Software and digital products are non-refundable once activated. See our Refund Policy for full terms.

Invoices are sent automatically to your email address after purchase. If you can't find it:

1. Check your spam/junk folder.
2. Email hi@hpsmartprinter.com with your order number or the email address used at checkout.
3. We'll resend your invoice within 2 business hours.

The HiPi Printer iOS app will be available on the Apple App Store. Visit the App Store page at apps.apple.com/us/app/id6760689472 — the app is currently Coming Soon. Sign up for notifications on the App Store to be alerted when it launches.

The HiPi Printer iOS app requires iOS 15.0 or later on an iPhone or iPad. We recommend keeping your device updated to the latest iOS version for the best experience and security.

The HiPi Printer iOS app will allow you to:

• Control your HiPi printer wirelessly via Wi-Fi or Bluetooth
• Monitor ink levels and printer status in real time
• Send print jobs from your iPhone or iPad camera roll, Files app, or any document
• Access 8+ professional print templates on-device
• Receive notifications for completed or failed print jobs

For iOS app support, email us at hi@hpsmartprinter.com with the subject line "iOS App Support". You can also visit the App Store support page or read our iOS App Terms & Conditions.

Our full Apple-compliant iOS App EULA (End User Licence Agreement) is available at hipiprinter.com/ios-terms. This covers your licence rights, restrictions, warranty disclaimer, Apple as third-party beneficiary, and support information.

Yes! We ship all HiPi Printer models to all US states via tracked international courier. Estimated delivery time is 7–14 business days. Import duties and applicable US taxes are calculated and displayed at checkout before you pay.

US customers can reach us via email at hi@hpsmartprinter.com any time. We respond within 24 hours on US business days (Monday–Friday, 9am–6pm Eastern Time). For urgent issues, our UK team is also available Mon–Fri 9am–6pm GMT.

US customers may return products within 30 days of receipt for a full product refund. To initiate a return:

1. Email hi@hpsmartprinter.com with your order number and reason for return
2. We'll send you a return authorisation number and instructions
3. Ship the item back in original packaging (customer pays return shipping unless item is defective)
4. Refund processed within 5 business days of receiving the return

Yes. All HiPi printers come with a 12-month manufacturer's warranty valid worldwide, including the USA. If your printer has a defect within the warranty period, contact us at hi@hpsmartprinter.com and we'll arrange a replacement or repair at no cost to you.